Shipments and returns
Your pack shipment
We know you want your order to come as quickly as possible, as safely as possible and as discreetly as possible, and we pride ourselves on doing just that. Dark Knight uses Australian Air Express for Australian deliveries and Australia Post for overseas deliveries. Fast, safe and discreet, just the way we like it.
Orders placed before 3pm Monday to Friday are dispatched the same day, and orders placed on the weekends are despatched on Monday.
Free worldwide delivery when you spend $200
Not only do we provide an amazing range at great prices, if you spend over $200 we will deliver your order anywhere in the world for FREE.
What are the delivery costs and how long will it take?
We deliver anywhere in Australia for $7.95 and to any other country for $19.99 （up to 500g） Australian orders are generally delivered in 2-4 business days and international orders are generally delivered in 5-20 business days.If you spend over $200, we'll deliver your order for free. As soon as we see your order we work very hard to get it to you as quickly as possible. We've made these handy little charts so you can easily see our delivery times and prices:
Overseas Delivery: (Any country apart from Australia)
Do we deliver to PO Boxes or Parcel Lockers?
Yes. We are always happy to deliver to a PO Box or Parcel Locker address. We understand people may choose to do this for a variety of reasons, including privacy. Just enter your PO Box or Parcel Locker address during checkout and we'll take care of the rest.
Tracked delivery to your location
For maximum peace of mind, all Australian orders are sent with tracking to your delivery location. You can easily track your order by logging into your account and clicking the tracking link, or by typing the tracking information into their website directly. We'll also email you the tracking number and confirmation that your order has been despatched. You can also leave a note during checkout so the postman or woman can leave your order in a safe place if you're not in to collect it.
Where will my order be sent from?
Every order placed online at Dark Knight is sent from our state-of-the-art distribution centre in Melbourne, Adelaide, Australia.
Receive an email update direct to your inbox
For Australian customers, so you know when to expect delivery, we will send you a confirmation of despatch and provide a tracking number and link to track it directly from their website. You will receive an email the afternoon that your order is despatched on.
These emails are automatically generated by a computer and are not seen by anyone other than the recipient.
What if my order doesn't arrive when I expect?
If your delivery is more than 4 business days overdue, please contact us. Please provide your order number, name and address.
Returns and Refunds
We want you to be completely confident about every order you place, so we have an easy and hassle free 30 Day Warranty on faulty products from the date in which the product arrives to you. You can learn more about our Returns & Refunds policy on our Returns & Refunds page.
What countries do you deliver to?
We deliver to any country in the world.
Your privacy is extremely important to us and our discreet packaging and delivery allows you to shop with us in complete confidence. Our website is filled with fun and exciting products, but we guarantee the only person getting excited about what's in your package will be you. The post man and neighbours will have no idea of the toe curling, knee buckling products that await inside.
How will my package be sent?
We use Australia Pre-paid Parcel and Australian Air Express for deliveries in Australia, and Australia Post for international deliveries to other countries. All orders are sent in plain, discreet packaging to prevent anyone from guessing what's inside the parcel or who it's from. Your order is for your eyes only. Every product inside the package is securely wrapped and packaged tightly, ensuring they'll be in tip-top condition when they arrive; ready for you to tear your package open in excitement.
What will be written on my package?
We try to put as little information as possible on your package, but just enough to get it where it needs to go. Your delivery name and address will be provided on the front using a plain white label, and our return address will also be provided. Our delivery address will be displayed as Summit Corporation Pty Ltd, including our Wollongong PO Box. Summit Corporation is our parent company which owns multiple websites in multiple industries. At no time will there be any reference to Dark Knight or any reference to the type of products you've bought. Nice and discreet, just the way we like it.
What will my package look like?
Your package will look like any other ordinary package you would receive in the mail. There is absolutely no way of telling what's in your package or the type of business we are in.
Small to medium sized orders are despatched using Australia Post Prepaid Track postal satchels and our discreet delivery labels.
Larger sized orders are despatched in plain, discreet boxes and our discreet delivery labels. We use heavy-duty tape to seal the box.
We use a discreet labelling system to ensure your order stays as private as possible.